Privacy policy

We collect the information you submit through our contact and demo booking form. The form fields are:

• Your full name
• Your business or organisation name
• Your phone number or WhatsApp number
• Your email address
• Your industry or business type
• A free text description of what you want to fix or automate

We also collect standard server log data when you visit this site: your IP address, browser type, the pages you request, and the time of each request. This data is used for security and performance monitoring only.

When we deploy an AI voice agent or chat assistant for your business, the system processes conversation data in real time. The types of data handled include:

• Audio recordings or real time audio streams of incoming and outgoing phone calls
• Text transcripts of voice conversations generated after each call
• Chat message exchanges between the AI assistant and your customers or patients
• Caller or sender identifiers such as phone numbers, names, and contact details shared during the conversation
• Structured data extracted from conversations, including appointment times, booking details, inquiry reasons, and contact information

Conversation data is used to operate the agent, improve accuracy, and provide you with call summaries and lead reports. We do not use customer conversation content to train shared models unless you explicitly consent to this.

Form submissions are stored in our email and project management systems until the enquiry is resolved or archived. Conversation transcripts and call recordings are stored in secure, access controlled cloud storage for the duration of your service agreement.

Data is encrypted in transit using TLS and at rest using provider level encryption. Access is restricted to the engineering and account team members who need it to operate, maintain, or debug your agents.

We do not sell, rent, or share your data or your customers data with third parties for marketing purposes. Data may be processed by infrastructure providers such as cloud hosting, telephony, and messaging platforms solely to deliver the service you requested.

Retention periods depend on the service type. Form submission data is retained for up to twenty four months. Conversation transcripts and recordings are retained for the term of your service agreement plus thirty days, unless you request earlier deletion.

You may request access to, correction of, or deletion of any personal data we hold about you or your customers. To make a request:

• Email us at privacy@example.com with the subject line “Data request”
• Include your name, business name, and a description of the data you want reviewed or deleted
• We will respond within thirty days and confirm what action we have taken

If you are an end user who interacted with one of our deployed agents and wish to request deletion of your conversation data, contact the business that operates the agent directly. That business can then request deletion on your behalf.

This site does not use tracking cookies or third party analytics scripts in its current version. If analytics are added in future, this policy will be updated and you will be notified through the site.

We may update this policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.